Current research interests
- Chatbot metrics: measurement of costs and benefits of conversational agent implementations. Discovering the importance of conversational agents for e-commerce development.
- Text Mining: text mining analytics for scientific and commercial use. Complementary research in information retrieval, computational linguistics, and human-computer interaction.
- Usability Metrics: web design and web performance analytics. Discovering an objective measurement for the usability of a web site. Assessment of available tools and methods.
- Teaching: Unstructured data analysis and Text Mining, Artificial Intelligence and business applications, Creating web pages with XHTML and CSS, Javascript applications, Excel in business, Advanced Excel for business, Creating business presentations.